Johannah is an experienced senior transport operator and user experience consultant. Her skills encompass policy, strategy, delivery and project management gained across transport operators, government agencies and construction. She has led multi- disciplinary project teams to deliver transformational change and infrastructure projects.
She is a subject matter expert in station operations, innovation and continuous improvement, design thinking and accessibility. She led the development of HS2’s Station Vision and operational concept that set out the customer experience, operational excellence and sustainable business. For the Department for Transport (UK) she directed franchise specifications and policy development. And, she managed the re-development of King’s Cross station on behalf of the train operator, InterCity East Coast; including heading the design and specification of all customer and staff facilities, managing the customer operations during the construction and leading on the opening programme.